FAQs

Orders

How can I order a FilzFelt product?

FilzFelt products may be ordered online, by phone, email, or fax. Many products are available for immediate purchase from the Shop. To begin, click “Add to Cart” on any product page. Items that are made to order and require a lead time will include this information above “Add to Cart”. Once you have added an item to your order, you may click “Proceed to Checkout”. For items not available for purchase through the Shop, please contact Customer Service to place an order.

Are samples available?

We offer a full-line 100% Wool Design Felt Swatch Book as well as memo samples. Our Swatch Book is available for purchase in our Shop or may be obtained through your architectural sales representative. To request memo samples of our 100% Wool Design Felt, please contact Customer Service.

Do you offer discounts?

To order quantities greater than twenty-five yards, please contact Customer Service. Quantity discounts apply to orders of twenty-six yards or more.

Do you charge sales tax?

FilzFelt is required to collect sales tax on orders shipping to California, Colorado, Connecticut, Florida, Iowa, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, Texas, and Washington. Most states require that we collect sales tax on shipping charges. When placing your order, we estimate sales tax based upon the state, in which it is ultimately shipping.

What if I’m a tax-exempt reseller?

FilzFelt.com is intended for retail purchases only. Sales tax, where appropriate, will be charged on all FilzFelt.com sales and cannot be refunded. If you are a tax-exempt reseller, please contact Customer Service to place your order.

Do you sell in other currencies?

Yep, we sure do. We offer price lists in US Dollar, Canadian Dollar, and Euro. Please contact Customer Service for pricing information and to place an order.

Shipping

What are my delivery options and how much do they cost?

Product prices include shipping charges to the contiguous United States. Shipments to Alaska, Hawaii, international destinations and express shipment charges are based on order value.

When shipping to locations outside of the United States, taxes and duties are additional and are the responsibility of the recipient.

White Glove Delivery

White glove delivery is available for floor covering orders delivered within the United States and Canada. This service includes a delivery appointment, unloading of product, choice of room placement, unpacking, and removal of all packaging materials. FilzFelt is not responsible for specific carrier delivery dates or times. To place an order with white glove delivery, please contact Customer Service.

How long will it take to receive my order?

Orders are shipped prepaid freight and shipments are FOB Getzville, New York USA. Felt by the yard and remnants ship within three business days of the order confirmation. All other products are made or assembled to order and lead times are provided on the product page. Once your shipment leaves our facility, the shipment time is based on the shipping method selected. FilzFelt will notify you via email when your shipment leaves our facility.

Cancellations and Returns

What if I need to change or cancel an order?

You may change or cancel an order within two hours following receipt of your order confirmation. Any changes or cancellations must be requested by speaking directly with Customer Service at 800.482.7777. No changes or cancellations may be requested by email.

Can I return a product?

FilzFelt does not accept returns other than shipping error or product defect. Claims for product defect, damaged, missing or incorrect goods must be received within five business days of delivery.

100% Wool Design Felt

What is Wool Design Felt?

Wool Design Felt is a nonwoven textile composed of loose fibers that are matted together to form a continuous material. For more information, please visit About Felt and How Felt is Made.

What colors and thicknesses do FilzFelt offer?

100% Wool Design Felt is available in ninety-five colors and four thicknesses. Our felt is produced from virgin 100% Merino wool and colors 100 Wollweiß, 110 Rohweiß, 150 Weiß, 160 Beige, 170 Asche, 175 Graphit, 190 Natur-meliert, 200 Natur, 220 Rohweiß, and 250 Trüffelbraun are undyed and natural. Other colorways are produced by dyeing these natural felts with textile dyes to produce a Uni (solid) or Melange (heathered) appearance.

Natural (undyed) colors: 100, 110, 150, 160, 170, 175, 200, 220, 250, 411, 481
Uni (dyed) colors: 021, 023, 027, 099, 108, 111, 113, 124, 131, 173, 179, 180, 201, 209, 215, 242, 248, 255, 160, 269, 272, 282, 284, 286, 308, 311, 343, 377, 378, 384, 403, 423, 425, 426, 428, 446, 458, 467, 472, 487, 495, 509, 529, 535, 548, 550, 551, 573, 575, 634, 640, 647, 671, 698, 945, 995
Melange (dyed) colors: 102, 105, 116, 125, 136, 203, 221, 274, 300, 312, 331, 345, 405, 408, 427, 435, 437, 483, 533, 540, 613, 625, 626, 667, 686, 713, 732

Thicknesses: 3mm (1/8 in), 5mm (3/16 in), 8mm (5/16 in), 10mm (3/8 in)

Please note that the color on your screen may vary from the actual product. Minor changes and slight inclusions of natural fiber on the surface are evidence of 100% natural origin of the material.

Which thickness should I order?

FilzFelt felts are available in four thicknesses and each thickness is appropriate for different uses. Below is a list of common applications by thickness.

3mm: Architectural Installations, Lifestyle + Home Goods, Wallcovering, Wrapped Wall Panels + Tackboards
5mm: Architectural Installations, Floor Coverings, Hanging Panels, Lifestyle + Home Goods, Seat Pads 8mm: Architectural Installations, Hanging Panels, Seat Pads
10mm: Architectural Installations, Hanging Panels, Seat Pads

What is the width of the felt?

FilzFelt goods are approximately 180 cm (70 3/4 inches) wide for 3mm and 5mm thickness and 160 cm (63 inches) for 8mm and 10mm.

What length increments are available?

Our 100% Wool Design Felt is available to purchase by the linear yard or linear meter. A minimum of one yard or one meter is required however increments of 0.25 are available beyond the minimum. A full bolt includes approximately 22-25 linear meters (24-27 linear yards) for 3mm and 5mm thickness and approximately 15-17 linear meters (17-19 linear yards) for 8mm and 10mm.

To purchase by the linear meter, please contact Customer Service.

Is there consistency in thickness and color between dye lots?

Product color is only indicative, as it is not possible to assure consistency of color in a natural product. There will be variation in color and thickness between dye lots or production runs as well as within felt bolts. In addition, inclusions of natural fiber on the surface is evidence of the 100% natural origin of the material. Color variation is attributed to the natural color of the raw material and variations in structure, which affect how much dye is absorbed; therefore color matching cannot be guaranteed on shipments. Color variation will be more pronounced beyond the normal commercial range for all products.

Are custom colors available?

You betcha! If you’d like to produce your own custom felt color, colors 100 Wollweiß, 150 Weiß, and 170 Asche are dye ready and friendly. Want us to do it? Please refer to our Price List for pricing and minimums required.

How is 100% Wool Design Felt maintained and cleaned?

Your FilzFelt product is made from 100% wool (not a wool blend) and therefore is not suitable for washer + dryer cleaning. While the core of a wool fiber is capable of absorbing up to a third of its dry weight in moisture, the surface has a waxy coating that repels liquids. Water droplets on the surface will bead and roll off instead of being absorbed into the fabric. If soiling should occur, please spot clean with warm soapy water or clean with a mild, water-free dry cleaning solvent. Be careful not to saturate the felt with moisture as the milling process will continue and may result in a misshapen appearance. For specific cleaning instructions, please visit Downloads.

Does 100% Wool Design Felt contribute to LEED©, or Leadership in Energy & Environmental Design, certification?

Yes, it sure does. 100% Wool Design Felt contributes to LEED© MR Credit 6: Rapidly Renewable Materials – One (1) year harvest cycle. For more information, please contact Customer Service.

How can felt be cut?

Felt cuts the cleanest with a sharp utility knife and straight edge or ruler. For best results, change blades frequently to avoid any stretching and be aware that multiple passes may be required to completely sever the material. Felt can also be die-cut, laser or CNC cut depending on your needs. Since it is a nonwoven material, edges cut cleanly and can be left raw, without finishing. FilzFelt offers CNC cut and Roll cut Design Felt. Please visit Products for more information.

Do I need an industrial sewing machine to work with felt?

Depending on the size and strength of your sewing machine and the thickness of the felt, you may need to make adjustments to your machine to work with our felt. For example, using a heavy-duty needle and replacing it frequently is highly beneficial. Industrial strength machines are recommended for sewing but are not always necessary.

Architects and Designers

I am an architect or designer. Who is my local architectural sales representative?

Please visit our Contact page to find the contact information for your local architectural sales representative.

Does FilzFelt have any showrooms?

FilzFelt products can be found in many MillerKnoll Showrooms across the country. Please contact Customer Service for locations.

FilzFelt.com and Newsletter

How can I be removed from FilzFelt’s newsletter e-mail list?

If you would prefer not to receive our email newsletter, simply click on the unsubscribe link at the bottom of the email. Your name will automatically be removed from the list. If you cannot do this, please send a message to [email protected] with the email address that you’d like us to delete, in the body of the message.

Is your website secure?

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information is stored in encrypted format at all times. This website, and more importantly all user information, is further protected by a multi-layer firewall-based security system.